FAQ'S

You've Got Questions, We Got Answers

Get answers to common questions about working with one of our Wix website designers, graphics designers, Wix design help and/or our process. I hope you will find all of your questions answered here.​ If you still have more questions, then feel free to contact us,  we are more than happy to discuss getting you started on your projects.

I am interested in one or more of your services, How can I start the process?


It's very simple, just send us a message on our website via our contact page, indicate the services you are interested in and we can get started to discuss your projects and your expectations.




What do I need before we get started?


This will depond on the service you are interested in. Wix Website Design Services / Wix Website Redesign Services: Be prepared to provide me with the following • Logo files (If you do not have a logo, no worries we can help you design a logo) • Website copy for your site (the content that will go on each web page), along with a list of pages that you want. (Does not apply for wix website redesign) • Professional High-Resolution photos of you/your brand/product that you want included
Also I suggest to complie a list of links to site design styles that you admire, this is not a requirement. If you don not already have these items, not to worry! Image sourcing and Logo Design can be added onto your package at an additional cost. Branding Design (Logo Design/Brochure Design/Flyer Design): Be prepared to provide me with the following • Business name and tag line or slogan that must be included in the logo • Desired color palette • If you have logo examples that you admire please provide. (but not required) For Flyer and brochure design please provide detailed description of desired designed and logo files, if you do not have a logo follow the steps above for starters.




How is your work quality?


Clients satisfaction is our main goal and and after being in the game for over 10 years we believe in quality, not quantity. We always strive to create the best represent you or your brand. We have recieved certification from Wix as a wix web expert, top rated on upwork, and listed as one of the top wix specialist. Also, you can check out our portfolio, from there you can get some ideas about our quality wix web designs and graphic design work.




Is Wix the only platform that you can design my site on?


As a wix certified profesional, I specialize in the Wix platform. Other platforms such as Wordpress or Squarespace, has limited design capabilties and amd a less than user friendly interface. On the other hand Wix is a fully customizable platform with tons of solutions to manage and grow your business such as E-commerce, Bookings, Blogging, Membership Areas and more. Plus Wix is easy to self manage and edit, so you will not need a professional everytime you need to make a small pesky update. I'm also a recognized Wix Parter (check out my Wix Arena portfolio)




Do you provide Wix design help?


Yes, feel free to contact us if you need guidence, this will be billed on a hourly basis and estimates can be given in advance. Also please feel free to check out our blog for Tip, Tricks and Advice, you may find what you are looking for there.




Are there any monthly fees?


Nope! For Wix website designs you will provided with 2-3 week post launch support. For branding projects 1 week post design support. However, once the post launched time period has passed, if you'd like me to maintain your wix site on a regular basis we can discuss this toward the end of your project. (This applies to ongoing SEO as well) Once you site is ready you are responsible for obtaining your domain address through a domain regestrar (usually a fee per year), purchasing your premium wix plan also known as your hosting (this is charged monthly, but discounted if paid per year) and any other Wix or third party apps/features you've subscribe to. You will need both a domain and hosting to make your site live and these fess are not associated with Crystal Coded.




Do you offer other services?


Absolutely, interested in a service that you do not see listed? Crystal Coded has certified Wix web designers on board, and having worked with the wix platform since the beginning our experience and knowledge runs deep. If you just need SEO, mobile site, or even just trouble shooting assistance, one of our wix pros can assist, just contact us and let us know your need. We also keep top rated graphic designers on deck so if you have a special graphic design project in mind, just let us know and we will get you started.