FAQ's

 

Get all your questions answered here!

01

I want to put my business online, but I don't know where to start. This is my first website, can you help me?

 

Absolutely! You do not need any online experience at all. Crystal Coded offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.

02

What preparations does my business have to have to get online?

 

Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? at Crystal Coded we can create you a brand new logo for you, you will have a dedicated person to answer any question during & after your website project. 

03

What information should I have ready upon purchasing my design package?

 

We will need your company profile, contact info, products and services, and any other information you intend to present on your website.

04

How much input do I have?

 

We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it. 

05

If I already have a site can you help me improve it?
 

Yes. We can usually redesign or freshen up an existing site easily. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.

06

Can you use my business's existing logo, brochure design, and other materials for my website?


Certainly, if your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Crystal Coded designers will help you establish your online image to be consistent with your existing image that your customers already know & remember.

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What does 'Website Maintenance' or 'Website Updates' mean?


Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance.

 

You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at an hourly rate.

08

My company is in the service industry. Will a website help my business?


Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.

09

Who writes the copy/text for each of the pages on the website?


You are responsible for writing the copy/text for your website. However, we will place your supplied copy on the website for you. 

10

Do you offer payment plans?


We expect 33% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner.  

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What areas do you serve? 

 

We work with all types of clients from big corporations to individuals, and have clients all over the United States and even internationally.

How can we pay to get started?


We accept all major credit cards including Visa, Master Card, American Express, Discover, we also accept Paypal.

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Are your Web Design costs one time?


Yes, just a one-time cost as mentioned on our website for web design.

14

Where are you located?


Our headquarters is in an excellent business location in Boynton Beach, FL, but with internet and email we have serviced clients nationwide. 

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Can I have a site that looks like this? 


Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.

I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?


Sure, in fact we design very good professional websites, we have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. 

What is your typical turn around period?


Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turnaround time.  We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you.  It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input and design.  Ask your sales agent or project manager for more information.  

17

Can I use my existing website address if I host with you?


Yes, we can help you retain your old domain name on our servers or register a new one for you.

18

After you have designed our website, can we manage it ourselves easily?


Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package, this way you can inform us to make changes to any non-Flash content on your site. Any time you want an update it will be completed within 12 business hours at no additional charge (for retainer customers only). Just make sure you let us know you would like this option before you sign up. If you do not purchase a retainer contract, these updates or changes can be made at a standard hourly rate.

19

I live in New York, you are in Florida, how can we work with you? Should I not look for a local Company? 

 

That is not a problem; we have clients in all 50 states, and even internationally. Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by calling, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom. 

 

The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero. 

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Can you help us get listed in Search Engines?


We have a Web Marketing Service (Search Engine Optimization) for $99 to help you list in Major Search Engines. For more details, please ask a Representative when you contact us.

Will we get a chance to review and suggest modifications to the website before it is launched?


Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

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I am a small home business, do you work with Individuals?


Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

What are your Business Hours?


We work Monday to Friday 9:00 AM to 7:00 PM EST , and Saturdays 9:00 AM to 3:00PM EST on. For your convenience live chat is available for sales or support almost 24/7.

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